SIFAX Group, a multinational corporation with diverse interests in Maritime, Aviation, Haulage & Logistics, Oil & Gas and Hospitality, has been commended by clearing agents for its efficient vehicle releasing process at its new RoRo terminals located in Okota, Lagos.
According to the agents, while speaking at a stakeholders meeting involving SIFAX Group, clearing agents and the Nigerian Customs Service, the company’s excellent service delivery and swift resolution of complaints by the company’s personnel have endeared them to the RoRo terminals since the resumption of its one-stop-shop vehicle importation services few weeks ago with the berth of MV Glovis Supreme.
Mr. Osho Saheed Olamilekan of SIKAD Golden Company said: “I must commend SIFAX Group for its excellent human relations skills. The company has a superb listening ear; challenges encountered during the course of the vehicle releasing process are promptly addressed by the company. I must really say that the releasing process has improved greatly.”
Corroborating his view, Mrs Ebere Ojeogwu, CEO, Blueplanet Services, attested to the conducive environment the terminals offer, adding that the scourge of touting has been eliminated by the company. She explained that there is nobody that would visit the terminal and not fall in love with it. She noted that the.
She said: “Our vehicles are released to us in the possible best condition because the terminals are properly secured. SIFAX Okota RoRo terminal is serene, neat, secured and free from any harassment from touts as you would find in other. The releasing process is also commendable. Agents do not need to stay hours here before getting our vehicles released. There is also no reason for lobbying as we are being attended to in a most professional manner.”
On his own part, Mr. Adetayo Oluwafemi Olajide of Kodyke Ventures said: “I can categorically say on behalf of other agents that this terminal is the best we have witnessed so far as long as RoRo service is concerned. Billing, manifest, releasing have been wonderful here. Customs and other agencies are very supportive too and we are just so glad coming to this terminal to clear our vehicles.”
Mr. Saheed Lasisi, General Manager, SIFAX RoRo Terminals, noted that the teething problems such as delay in manifest and billing and insufficient releasing officers, among others, have been addressed by the company.
“Superb customer service and excellent human relations are our watchword here in SIFAX Group. We have built all our brands on these core values and that is why we were able to quickly overcome the challenges we had in the first one week of vehicle releasing.
“To further improve our service delivery, we have added more releasing officers, we are also liaising with Customs to bring in more officers, our Navision software capacity is being expanded and we have provided a platform whereby we will regularly interface with the agents all in a bid to satisfy them very well. We have a crop of well-trained and committed staff who are running with the vision of excellent service delivery.